User's Feedback System Report

Overall satisfaction



Total answers 1373
Answers with note 98

Daily summary - last 30 days

Hour overview

Comments overview

Anonymous commented 20.8.2019 14:17
Almost no Wi-Fi coverage for couple of weeks...

Broken Equipment
Eva Stastna commented 13.8.2019 17:26
Verios - EDX I could not open Team - the opening window appeared and then the program got frozen. Restart of the PC did not help. (It is probably one of those 5-seconds-problems I usually have but I could not solve it... :( )
Answer: Discussed by phone: EDAX TEAM SW currently unusable. Appears as more serious issue requiring service intervention.

Anonymous commented 23.7.2019 09:47

Anonymous commented 15.7.2019 15:24
women with head scarf should wear it under lab coat and hat, we are not suppose to expose our skin and clothes in clean room.

Jan Slavik commented 12.7.2019 13:05
I agree it should be solved elsewhere, because you stI also agree it should be solved elsewhere, because you still did not answer my question about employes responsibility. I already wrote that it is not about booking equipment. I do not acuse or defent anybody, I highlight problem.ill did not answer. Bec my question and did not s
Answer: The employees of CEITEC Nano are fully responsible for their actions and they are expected to behave in line with the CEITEC Nano user manual. They may receive penalties for breaking the rules or any other wrongdoing as described in the Feedback respond from 25.4.2019 19:22.

Jan Slavik commented 11.7.2019 16:01
I am reacting on last message. About that problem with DEKTAK which happened about 1.5 years ago. It was not last operator, but previous operator. I was doing booking according his instructions (described in previous message), but Mr. Zita said, that I should follow instruction from CEITEC manual, I got warning and DEKTAK operator did not get any message about this so he continued giving these wrong instruction to others (I found that much later). But recently, Mr. Zita told be to follow some rules which were not according CEITEC manual. So this does not make any sense, and this is the reason why I am writing about it here. But this is only example, other similar things happened more times. As bad example, once one user was using equipment without booking because operator did not gave him certificate yet and told him, that using the equipment without booking is okay. For user it is problem, for operator it is without responsibility. Let us say, that I will follow your instruction from previous message and I will book DEKTAK for 30 minutes and then intermittently use it for 2 hours. Then I broke rules because it is not written in CEITEC manual. No matter that you told me to do it this way. This already happened. I am not asking how to book DEKTAK in various circumstances. I am asking how users should follow instruction of CEITEC employees if they can give users wrong instruction, but responsibility have only users, not employees and nobody tell employees to stop giving these wrong instructions.
Answer: Dear Mr. Slavík, Based on your feedback, we will ask all operators to mention any exceptions in instrument booking and we will add them to the user manual so it will be in compliance with the common laboratory practice. Anyway, we do not want to use the feedback system as a tool to exchange accusations and defences. I would recommend a face to face meeting with user-committee members where we can discuss all issues and conclude on some measures to help also other users. Michal Urbánek and Jiri Zita

Jan Slavik commented 10.7.2019 13:57
Last operator of DEKDAK gave me instruction that if I use DEKDAK intermittently I should book only one time. For example if I use DEKDAK 4x5 minutes during day, I should do one booking for 30 minutes. I followed his instructions and somebody complained that I use DEKDAK without booking. Mr. Zita told me that I broke rule of CEITEC Nano user manual and I got first warning, even though I followed instruction of operator. Nobody told anything DEKDAK operator, so he continued giving his wrong instructions to other users. Another thing is, that also other CEITEC NANO employees give instruction which are in contrary with CEITEC Nano user manual, including Mr. Zita. It is usually about booking of equipment and correct dressing in laboratory. So in conclusion: - CEITEC NANO employees can give users wrong instruction, but responsibility have only users, not employees and nobody even tell employees to stop giving these wrong instructions. If this is correct, how users can follow instructions of employees?
Answer: Dear Mr. Slavik, We are very sorry for your bad experience. In our evidence there is only one warning for you regarding DEKTAK reservation for not booking it at all and it is dated back to 24.1.2018, more than 1,5 year ago. It is possible to make reservation for some instruments (including DEKTAK) only once per day, but before the start of the first measurement. We will work on the unification of the information users are receiving from the operators, but it is always better to make a reservation to avoid conflict with other users. If you will see any CEITEC Nano user or employee not following the rules according to the user manual, please inform him about the correct procedure. The instructions in the CEITEC Nano user manual should be followed by all. If there is anything unclear in the user manual, please contact us eiter via feedback system or in person and we will clarify the correct procedure. Thank you for your feedback, Michal Urbánek and Jiří Zita

Anonymous commented 4.7.2019 11:54
Few weeks ago, a door handle in StAn preparation lab has acetic acid/vinegar smell liquid. I was without gloves. I suggest users not to wear gloves (especially already in contact with chemicals) and walk around. For safety reasons.
Answer: The most probable reason for this contamination was some cleaning agent used by the cleaning maid. Nonetheless, regardless of the source of such contamination, we consider worth mentioning the general rules as suggested in the next user manual update.

Broken Equipment
Anonymous commented 4.7.2019 10:52
Wirebonder - two useful tweezers are needed. I was not able to repair the wire. Also, some gold stuck in the tip.
Answer: The wirebonder is now fixed and the tweezers are added.

Bad luck
Anonymous commented 3.7.2019 16:20
constellation of stars

Missing item
Anonymous commented 26.6.2019 18:19
not enough T4 overalls for CF100k
Answer: Due to summer temperatures = many users in shorts we are currently short of overalls for CF100k for some sizes. There have been refilled 3 more overalls size T4. More overalls needs to be ordered because we can hardly expect that users will bring proper cloth to CR of CEITEC Nano. RisaK

Bad luck
J.S. commented 21.6.2019 22:10
DRIE - selectivity was way to low on SOI ...

Anonymous commented 17.6.2019 17:12
More hangers for coats

Broken Equipment
Anonymous commented 14.6.2019 18:13
Answer: There was some issue with live imaging in Axiovision software. Now it’s fixed. Jiří Holas

Broken Equipment
Anonymous commented 28.5.2019 14:57
Titan is down because of water cooling system failure yesterday.
Answer: Titan recovered after another chiller restart, all optics boards restarted. Seems ready for operation.

CEITEC Nano staff commented 20.5.2019 14:49
The users don't want to tell us what's wrong :-)
Answer: So we are satisfied:-)

Broken Equipment commented 1.5.2019 16:17
Verios 400L, team software not working properly. EDX mappping is mission impossible. Team software stopped working each time after mapping had been started. Multiple restarts did not help. Connection between MPC and SPC did not work, all images must be stored at backup folder.
Answer: As discussed personally, the problem disappeared at the time the support network connection resurrected.

Anonymous commented 1.5.2019 15:35
Verios - Primary storage at SPC not available even after restart. Indicated error : shareddata is not accessible, contact the administrator of this server.
Answer: Seems to have been a problem of local network connection (support network). Now working fine.

Anonymous commented 25.4.2019 19:22
Does employers of CEITEC need to follow rules from general training manual? I see them regularly breaking these rules. What consequences they take from breaking rules?
Answer: All CEITEC Nano employees must comply with all safety and other regulations mentioned in the CEITEC Nano user manual. Compared to standard users, the employees can enter service rooms and work in the grey zones. We regularly emphasize to all employees that they must be the role models to all users, both during training and during standard laboratory work. If you see any bad practice, please let us know. If an employee is caught in non-compliance with the rules, he or she is warned during the CEITEC Nano staff meeting. There are no bans for CEITEC Nano employees, but repeated violation of the rules can lead to financial penalties. Michal Urbánek, Head of CEITEC Nano

Missing item
Anonymous commented 16.4.2019 14:37
There are no tweezers available in the optical lab (1.21).
Answer: Tweezers and other lab tools are placed in Optical lab in the shelf with sticker "TOOLS" - table under the FTIR (VERTEX). If there is anything missing please ask Alois Nebojsa or Filip Munz. RisaK

Anonymous commented 16.4.2019 12:16
no wifi/internet in electrical char. lab.
Answer: I have checked the WiFi signal in Electro Lab - C1.57 and there is Eduroam and VUTBRNO. Both with medium signal, which means no problem. If you have problem with WiFi access in C building, please come to User Office and I can help you. Richard Kolar

Broken Equipment commented 10.4.2019 19:43
Verios - support PC without internet connection, EDAX TEAM cannot connect (pop-up window with connection failed) to FEI SW (off/on server did not help)
Answer: There are two separate issues: 1) The EDAX - MPC connection fails most probably on the OS level - the remedy to that is to restart the MPC (proven, this works). 2) SPC connection to WAN was lost because of re-wiring the sockets in the distributor room (installation of the alarm loudspeaker system) - connection restored already.

Anonymous commented 10.4.2019 09:35
I deleted my reservation in booking system but I cannot find the email option to notify other users that the equipment is free. Please provide instruction.
Answer: Please click on the certification button in the list of instruments (next to the instrument acronym in the left panel of your favourite devices) or go directly to "Certifications" and search for the particular instrument. Then open an e-mail (last column of found results) and you can notify all users of the device. Please always put the acronym of the concerned equipment to the subject of your message.

Broken Equipment
Anonymous commented 8.4.2019 19:10
Verios EBSD - EDAX SW is stupid, I dont have enough patience to continue, next time
Answer: As discussed in person, there are some dark corners in the SW. Restart of EDAX controller as well as xT server + UI should restore normal behaviour.

Other commented 8.4.2019 16:43
Accuto-saw not cleanned. Also people are changing procedures of other users.
Answer: If you don’t want to have your procedures changed, you have to lock it. If you don’t know how to do it, just ask me and I will show you. It’s up to each user to clean the instrument after end of his work. The thing is that the cooling water, which also washes the dirt from the chamber, circulates between tank and chamber and the tank is quite small. So it’s almost never perfectly clean. General cleaning and maintenance is provided regularly every 1-2 months. Jiří Holas

Broken Equipment commented 4.4.2019 17:07
Multimeters (marked) in the electrical lab (C1.57) are dead. Please replace the batteries.
Answer: thanx Michal, it is done

Anonymous commented 4.4.2019 12:59
verios holders are running out soon
Answer: 1/2" pin stubs replenished. Ondrej Man

Other commented 24.3.2019 18:29
Feedback form refreshed before I finished my previous message... If there is an automatic refresh, maybe you could extend the time interval when someone selects a feedback with a comment...

Anonymous commented 24.3.2019 18:27
Reportedly multiple blackouts (power outage) on Saturday 23March. Reports from several users, someone from the CF supposedly informed. Check your instruments - some could be affected - e.g. NanoSAM inoperational (both ion gauge filaments burnt), supposedly some issues with Mask aligner, ... Measures related to blackout readiness and instrument backup to be revisited. Further discussion during the next CF Nano meeting. Michal Stano
Answer: Posílám vyjádření Antonína Adama: 1. Výpadek dle informací nebyl delší než 30 – 45 s. O výpadku jsem byl informován v 15:54. Takže čas, kdy nastal výpadek byl kolem 15:45. Přesný čas se dá zjistit. Na místě jsem byl kolem 16:45. 2. Vím jenom o jednom výpadku. Byl jsem osobně na místě i s kolegou Koutným. Navíc jsme se minuli s Radkem. Je možnost, že byl ještě jeden, ale ten mohl trvat jen 2 s. Ten jsme nepostřehli. V úterý jsem mluvil s energetikem, který má na starosti VN pro VUT. A ten mi sdělil, asi důvod výpadku, který byl na straně EON, když přepínali VN. 3. DA nenastartoval jen se připravoval ke startu. - 15 – 20 s. má čas, kdy začne startovat a připravuje se k připnutí na síť - dalších 15 – 30 s čeká a kontroluje zda opět není proud v síti. Po této době se teprve připojí do sítě. - aby se opravdu DA připojil do sítě potřebuje cca 45 s bez proudu na VN. 4. V laboratořích se rozsvítili evakuační světla, a nějakou dobu ještě svítila – i když už svítila světla normální - tohle je pro mne novinka, když jsem byl na C. Byl jsem v laser laboratoři C01.06 a náhodou jsme tam potkal uživatele, který mi potvrdil výše uvedené. S tím, že tam jen na chvíli zasvítili NO a vyplo se mu pár přístrojů. To samé mi potvrdila recepce. Prověřím 5. Problém se vzduchotechnikou - problém byl jen E3, kdy se musel ručně resetovat frekvenční měnič. Řeším se Synergou. Ostatní jednotky měly nastartovat normálně – automaticky.

Anonymous commented 22.3.2019 09:03
Doors in the changing room are not making the beeping sound.
Answer: There is an issue on one of the doors which resulted in constant beeping and locking all the other doors. Thus the door security system was turned off. The building manager was informed and we are waiting for service company to fix the problem. JZ

Broken Equipment
Anonymous commented 21.3.2019 13:07
Imaging of SEM image in the Lyra EDX software was not working. The SEM image in the mapping was ok.
Answer: EDX is in fully operational state (PC and EDX Control unit restart can help in this situation and please check that the electrostatic beam blanker is switched off - active item - Beam is always ON).

Anonymous commented 21.3.2019 10:03
ipa 10% cleaning filter 1
Answer: IPA refilled. There is a stock solution of IPA 10% under the table, so it is possible to carefully refile the Wash Bottle from this stock canister in urgent cases. JZ The funnel was added too :)

Anonymous commented 19.3.2019 16:50
remote control - VNC - does not work for some instruments - Raith, VersaLab, ... Check settings, there were some changes in IP addresses
Answer: Now, it should work on most instruments. If it does not work on a particular one, please let us know.

Anonymous commented 14.3.2019 10:58
more small shared coats
Answer: If there is none on hangers just take one from the shelf in the FILTER I. There is plenty of them. RisaK

Broken Equipment
Anonymous commented 13.3.2019 16:12
LEIS filament
Answer: Issue solved.

Anonymous commented 11.3.2019 14:17
I was unable to find the way how to send feedback
Answer: You should be in the lab :-)

Anonymous commented 6.3.2019 15:30
Wifi in pc room is rather poor. Esp. for people with notebooks either wired connection possibility or a router dedicated for this room would be helpfull, thanks.
Answer: Dear user, please use one of the WiFi (VUTBR or EDUROAM). EDUROAM is faster and you do not to renew your connection when you come to CEITEC Nano next time. Tested speed in PC room (Download 50MB/s Upload 25MB/s). If you have any problem, please come to our User Office and we can find the way how to flow...

Anonymous commented 24.2.2019 18:05
Magnetron: in mail send by Marek materials are different from the reality. however, logbook is updated. (probably an error in mail, both were done on Monday). :(

Lukas Kormos commented 24.2.2019 12:55
I am sad today.
Answer: You cannot protect yourself from sadness without protecting yourself from happiness :)

Bad luck
Anonymous commented 14.2.2019 14:54
Deposition went wrong and I don't know why. I am an idiot.
Answer: You might not to be an idiot. Only the the Argon gas supply has been down for a while ... I have already changed the Argon cylinders and the situation should not occur again. We would like to apologise for any inconveniences it might caused you. CF Staff /J.S./

Missing item
J.S.> commented 6.2.2019 08:25
All kinds of the PP bags in Filter I (just few smallest ones are available)
Answer: Added. JZ

Broken Equipment
Anonymous commented 30.1.2019 14:04
The music not playing from the speakers.

Anonymous commented 25.1.2019 17:46
Answer: "Winter is here." - Jon Snow

Anonymous commented 22.1.2019 16:40
outside, -10°C today!!!
Answer: We will try to do our best to keep you at 22°C inside.

Bad luck
J.S. commented 13.1.2019 17:42
DRIE is probably way to dirty ... I had a huge amount of BSi on the customers wafer...

Missing item
Anonymous commented 11.1.2019 10:32
clean pens please!
Answer: Would be solved in a minute :) ... K. Done ... JZ

Missing item
Anonymous commented 6.1.2019 11:43
lack of small beakers (100ml and smaller) in fumehoods
Answer: There are no more small glass beakers left in the warehouse. We need to buy new ones. Few small plastic (ETFE) beakers were added into the solvent fumehood shelf. CF Staff

Anonymous commented 20.12.2018 14:26
Booking system not working..

Broken Equipment commented 17.12.2018 16:39
Magnetron (venting not working, also it looks like it is not ready after bakeout)
Answer: The magnetron server was down.

Peter commented 12.12.2018 15:39
RCD 8 is very dirty. Needs a little celaning.
Answer: RCD-8 is already undergoing the upkeep maintenance with cleaning - sorry for inconvenience it might caused you. This situation should not occur again. I would stress the necessity of proper upkeep of lithographic equipment during the next process meeting. Jakub S.

Bad luck
Anonymous commented 6.12.2018 16:22
Spadla mi paletka v komore.
Answer: It would be quite useful if you could provide us also information what kind of pallet and in which equipment. K.

Broken Equipment
Anonymous commented 4.12.2018 17:23
Reith EBL
Answer: What is exactly broken? Could you please provide a few more details? The best way would be to contact the responsible expert directly on his email >> << or >> <<. Thanks CF Staff :)

Anonymous commented 28.11.2018 11:36
I need two times SEM training.

Anonymous commented 27.11.2018 17:44
Xiaocheng wasted a wafer

Honza Prasek commented 27.11.2018 10:20
Zamcena krabice nasich waferu v nove oznacenem a zamcenem boxu CF NANO STUFF (vpravo dole) na chodbe ve 100

Broken Equipment
Anonymous commented 20.11.2018 12:28
Uhv-preparation chamber.. there is high pressure in the loadlock.
Answer: The issue has been dealt with. Marek Otevrel

Anonymous commented 19.11.2018 12:11
loadlocks used as storage boxes! only limited space there for things that really needs to be transferred! Why there are 3 multimeters inside? Already for few weeks...
Answer: We know about this problem. The lab cleaning staff has new instructions to clean the LoadLocks every Monday. The stuff from loadlocks will end in the "User mess box".

Other commented 19.11.2018 12:05
booking system does not work!
Answer: We have already informed system provider and they are working on the problem. Please be patient, we will inform you once the system is back on-line.

Anonymous commented 19.11.2018 10:54
Booking system is not working (again...) Please do something about it.

Missing item
Anonymous commented 9.11.2018 14:40
Chybí zip sáčky ve filtru I.
Answer: Two sizes of zipper bags were added to Filter I.

Anonymous commented 7.11.2018 11:56
Answer: Additional hangers were added.

Anonymous commented 5.11.2018 17:12
I BROKEN MY cantilevers.

Anonymous commented 2.11.2018 18:12
no liquid nitrogen

Missing item
VU 9220 commented 29.10.2018 19:39
Working processes and unexpired consumables for uv lithography

Anonymous commented 29.10.2018 17:35
Full load lock to 100. Please remove stuff!

Missing item
Anonymous commented 26.10.2018 10:25
the glass acetone bottle is missing. And all of the bottles in wetbenches need refilling.
Answer: The valid rule is, that the users are refilling the IPA and Acetone bottles by themselves when needed (stock solution should be ready in the lab). Ethanol and methanol is refilled by the Core facility specialist. Currently we are working on more convenient system of IPA and acetone distribution. JZ

Broken Equipment
Sure you know, where to find me :D commented 26.10.2018 01:22
Wetbench for coating Pro brata slovakov - Loziska jsou v peeerdeli :) K.

Anonymous commented 24.10.2018 13:30
Missing labbook on evaporator
Answer: The labbook is on evaporator.

Bad luck
Anonymous commented 10.10.2018 15:37
I broke the machine >(

Broken Equipment
Anonymous commented 26.9.2018 12:37
Vacuum, SUSS coater

Broken Equipment
HELIOS commented 23.9.2018 21:45
Ion emission has stoped and it was not possible to resurrect it :)

Anonymous commented 19.9.2018 11:08
Nice feedback system. Good job Expert staff.

Broken Equipment
Anonymous commented 19.9.2018 11:07
Where is the automatic shoecover machine?
Answer: Automatic shoe-cover is currently under repair - will be fixed in few days

Missing item
Anonymous commented 3.9.2018 14:25
Answer: Chemicals already ordered - late delivery - expected week 37

Bad luck
Anonymous commented 28.8.2018 15:50
both hand left ;D

Other commented 25.8.2018 21:58
Teamviewer messing around. We need license or other remote control to use.

Broken Equipment
Anonymous commented 13.8.2018 13:14
LYRA FIB - Tomas Knows, I am just testing the system!

Broken Equipment
Anonymous commented 12.7.2018 17:57

Anonymous commented 12.7.2018 17:56

Broken Equipment
Anonymous commented 28.6.2018 17:22

Broken Equipment
Anonymous commented 28.6.2018 14:59

Anonymous commented 28.6.2018 11:07
when i came i found device i was working on dirty.. as a last user was written me.. how can get device dirty if last user was me and i left that clean?

Anonymous commented 27.6.2018 18:01
bad mood

Broken Equipment
Anonymous commented 27.6.2018 16:48
ultrasonic bath

Missing item
Anonymous commented 27.6.2018 11:21
Neustale jsou prazdne stricky a lahve na aceton a izopropyl. Chapu, ze se to muze vyprazdnit pri zvysene spotrebe, ale pri vice nez pulce navstev je proste prazdne vsechno a je dost neprijemne, ze prvni vec, kterou musite udelat je plneni. Neni to zrovna user welcoming. Pritom to povazuju za povinnost operatora, aby to doplnoval. Toto neni jen muj nazor, ale uz jsem se na tom shodnul s radou lidi, proto nenechavam sve jmeno, aby to se mnou nebylo asociovane. Jinak se dost veci vyvyji k lepsimu a na dost lidech je videt, ze se opravdu staraji! :)

Broken Equipment
Anonymous commented 26.6.2018 17:03
Better question would be which one is working

Broken Equipment
Anonymous commented 22.6.2018 17:14

Anonymous commented 22.6.2018 14:21

Broken Equipment
Anonymous commented 20.6.2018 19:40
I was not able to connect Kepco using GPIB and LabView. I am an idiot.

Anonymous commented 13.6.2018 17:48

Missing item
Anonymous commented 5.6.2018 16:06
Kapton tape for pvd lab

Broken Equipment
Anonymous commented 5.6.2018 16:05
Evaporator substrate heating,temp sensor

Broken Equipment
Anonymous commented 31.5.2018 16:08
Evaporator dead

Broken Equipment
Anonymous commented 31.5.2018 00:07

Anonymous commented 30.5.2018 09:20
Tablet was switched off.

Bad luck
Anonymous commented 28.5.2018 23:31

Broken Equipment
Anonymous commented 28.5.2018 20:07
Funny Raith errors

Missing item
Anonymous commented 26.5.2018 17:04
Capton tape in PVD room