Jan Slavik commented 11.7.2019 16:01
I am reacting on last message. About that problem with DEKTAK which happened about 1.5 years ago. It was not last operator, but previous operator. I was doing booking according his instructions (described in previous message), but Mr. Zita said, that I should follow instruction from CEITEC manual, I got warning and DEKTAK operator did not get any message about this so he continued giving these wrong instruction to others (I found that much later). But recently, Mr. Zita told be to follow some rules which were not according CEITEC manual. So this does not make any sense, and this is the reason why I am writing about it here.
But this is only example, other similar things happened more times. As bad example, once one user was using equipment without booking because operator did not gave him certificate yet and told him, that using the equipment without booking is okay. For user it is problem, for operator it is without responsibility.
Let us say, that I will follow your instruction from previous message and I will book DEKTAK for 30 minutes and then intermittently use it for 2 hours. Then I broke rules because it is not written in CEITEC manual. No matter that you told me to do it this way. This already happened.
I am not asking how to book DEKTAK in various circumstances. I am asking how users should follow instruction of CEITEC employees if they can give users wrong instruction, but responsibility have only users, not employees and nobody tell employees to stop giving these wrong instructions.
Answer: Dear Mr. Slavík,
Based on your feedback, we will ask all operators to mention any exceptions in instrument booking and we will add them to the user manual so it will be in compliance with the common laboratory practice.
Anyway, we do not want to use the feedback system as a tool to exchange accusations and defences. I would recommend a face to face meeting with user-committee members where we can discuss all issues and conclude on some measures to help also other users.
Michal Urbánek and Jiri Zita